Refund & Return Policy

At FIONZO, your satisfaction matters. We encourage using our pet care solutions for at least 14 days to experience their full benefits.

If you’re not satisfied after 14 days and within our 60-day money-back guarantee, please contact us through our Contact Us page for support.

Cancellation Policy

If you need to cancel or change your order, please contact us within 24 hours of purchase. After this window, orders may already be in processing and cannot be modified.

Approved cancellations within 24 hours will be refunded within 7 business days.

60-Day Money-Back Guarantee

We stand behind our pet care solutions. If you’re still not satisfied within 60 days, you may request a return under our money-back guarantee.

Please note that any shipping fees, if applicable, are non-refundable.

To start a return, contact us through the Contact Us page and include your Order Number or the Name and Email Address used during purchase. Our support team will guide you through the process.

Damaged Items

We carefully package all orders to prevent damage. Items are considered damaged if they arrive defective or physically broken.

Minor packaging dents or scuffs that do not affect the item’s condition are not considered damage.

If your item arrives damaged, please contact us promptly via our Contact Us page for assistance.